Welcome to Resin Saloni. We are committed to delivering your handcrafted resin creations safely and ensuring a smooth shopping experience. Please read our Shipping & Return Policy carefully before placing your order.
Shipping Policy
Order Processing
All products at Resin Saloni are handcrafted and made with care. Orders are usually processed within 3–7 business days after confirmation. Customized or personalized orders may require additional time depending on the design and complexity.
Once your order is shipped, you will receive a confirmation message or email with tracking details.
Shipping Time
Estimated delivery times may vary depending on your location:
- Within India: 5–10 business days
- International Orders: 10–20 business days (if applicable)
Please note that delivery timelines may be affected during festivals, holidays, weather conditions, or courier delays.
Shipping Charges
Shipping charges are calculated based on:
- Delivery location
- Product size and weight
- Order value
Any applicable shipping fee will be displayed during checkout.
Packaging
We take extra care in packaging all resin products securely to avoid damage during transit. Every order is packed with protective materials to ensure it reaches you safely and in perfect condition.
Delayed or Lost Orders
While we work with reliable shipping partners, Resin Saloni is not responsible for unexpected courier delays once the order has been dispatched. If your order is significantly delayed or lost in transit, please contact us and we will do our best to assist you.
Return & Exchange Policy
Handmade Product Notice
Since all Resin Saloni products are handmade, slight variations in color, texture, bubbles, or finish may occur. These natural variations are part of the uniqueness of handmade resin art and should not be considered defects.
Returns
We only accept returns in the following cases:
- Product received is damaged
- Wrong product delivered
- Product has a major manufacturing defect
To request a return, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos/videos of the product and packaging
- A brief explanation of the issue
Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized or personalized orders
- Sale or discounted items
- Products damaged due to misuse or improper handling
- Minor handmade variations
Refund Policy
Once the returned item is received and inspected, approved refunds will be processed to the original payment method within 5–7 business days.
Shipping charges are non-refundable unless the error was on our side.
Exchange Policy
Exchanges are only available for damaged or incorrect products, subject to stock availability.
Contact Us
For any shipping, return, or order-related queries, please contact us:
Resin Saloni
Website: resinsaloni.com
Email: support@resinsaloni.com
We are always happy to help and ensure you have a pleasant shopping experience with Resin Saloni.
